Business Strategy

Resilience in FinTech: Creating Great Customer Experiences During COVID

An online conversation with two FinTech leaders.

How Resilient Are We? An Online Conversation

An online conversation on business resilience beyond the current crisis.

And What About the “New Normal”?

When the earthquakes hit Mexico in 1985 I was on my first day of autumn break.

Sustainable vs. regenerative business models: Creating resilient growth

Search the term “sustainable value” Photo by Joshua Lanzarini

“Sustainability is so 2019.”

“Sustainability is so 2019.” Image: Naitian Tony Wang

Times are changing. So is Scansion!

We're up to something new!

The Pulse of American Culture

By Salvador Acevedo, VP of Culture Strategy A few years ago, a good friend of mine wrote a genius blog post titled “the abuela is the...

Human Centered Design Isn't Customer Centered Design

Steve Diller // Over the last few years Customer Centered Design has been popularized (to some extent) in the business community. But...

Identifying the Relationships Customers Want

Steve Diller // As discussed in earlier posts, we have several choices of relationship types we could develop with customers – top-down,...

Building the Relationships Customers Want

Steve Diller // In the last blog, I discussed four different types of relationships companies build with their customers: top-down,...

Building Beyond Experiences

Steve Diller // A businessperson focusing on customers can be forgiven for thinking that "experiences" are what matter most. And for good...

The Often-Elusive Value of Tech Innovation

Steve Diller // Sitting here in downtown San Francisco, we’re all swimming in a never-ending stream of tech innovations disgorged from...

If You Want to Transform Your Company, Focus on Just One Thing.

In 1987, Paul O'Neill became the CEO of Alcoa, the aluminum company. At his first meeting with shareholders, who were eager to hear how...