In the wake of the pandemic, the financial sector has had to absorb a series of unprecedented shocks. These include mass unemployment and record bankruptcies among their customer base, major disruptions to retail operations, and significant challenges cultivating new customers via digital tools alone. The lessons learned hold equally significant insights for all of us, be it in the financial sector, other industries, or simply as banking or investment firm customers.
In this webinar, Scansion’s CEO Steve Diller discusses the insights the industry has acquired with two leading figures in fintech and customer experience: Richard Bravman, CSO of Affinity Solutions, a leading technology provider to the industry, and Tom Pierce, CMO of PSCU, the nation’s leading credit union service organization.