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    How Resilient Are We? An Online Conversation
    -
    • Jun 5, 2020
    • 1 min

    How Resilient Are We? An Online Conversation

    An online conversation on business resilience beyond the current crisis.
    And What About the “New Normal”?
    -
    • Apr 28, 2020
    • 3 min

    And What About the “New Normal”?

    When the earthquakes hit Mexico in 1985 I was on my first day of autumn break.
    Times are changing. So is Scansion!
    Salvador Acevedo
    • Feb 24, 2020
    • 1 min

    Times are changing. So is Scansion!

    We're up to something new!
    The Pulse of American Culture
    Salvador Acevedo
    • May 3, 2018
    • 3 min

    The Pulse of American Culture

    By Salvador Acevedo, VP of Culture Strategy A few years ago, a good friend of mine wrote a genius blog post titled “the abuela is the...
    New Payment Systems for Consumers: The Value and the Pitfalls
    -
    • Feb 27, 2018
    • 2 min

    New Payment Systems for Consumers: The Value and the Pitfalls

    Bitcoin mania is only the most recent in a series of flamboyant market responses to many new payment systems made possible by digital...
    It's Your LatinXperience
    -
    • Oct 14, 2017
    • 2 min

    It's Your LatinXperience

    Salvador Acevedo and Verna Bhargava // A couple of months ago I attended a forum in which one of the speakers said: “in God we trust,...
    The Real Autonomous Car Opportunity is in the New Experiences it Will Enable
    -
    • Aug 24, 2017
    • 3 min

    The Real Autonomous Car Opportunity is in the New Experiences it Will Enable

    The idea of the “autonomous car” currently dominates the imaginations of auto and tech enthusiasts alike. The one thing that’s missing,...
    Human Centered Design Isn't Customer Centered Design
    -
    • Jan 29, 2016
    • 2 min

    Human Centered Design Isn't Customer Centered Design

    Steve Diller // Over the last few years Customer Centered Design has been popularized (to some extent) in the business community. But...
    Identifying the Relationships Customers Want
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    • Jan 13, 2016
    • 2 min

    Identifying the Relationships Customers Want

    Steve Diller // As discussed in earlier posts, we have several choices of relationship types we could develop with customers – top-down,...
    Building the Relationships Customers Want
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    • Dec 21, 2015
    • 3 min

    Building the Relationships Customers Want

    Steve Diller // In the last blog, I discussed four different types of relationships companies build with their customers: top-down,...
    Building Beyond Experiences
    -
    • Dec 3, 2015
    • 2 min

    Building Beyond Experiences

    Steve Diller // A businessperson focusing on customers can be forgiven for thinking that "experiences" are what matter most. And for good...
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