-Jun 5, 20201 minHow Resilient Are We? An Online ConversationAn online conversation on business resilience beyond the current crisis.
-Apr 28, 20203 minAnd What About the “New Normal”?When the earthquakes hit Mexico in 1985 I was on my first day of autumn break.
Salvador AcevedoMay 3, 20183 minThe Pulse of American CultureBy Salvador Acevedo, VP of Culture Strategy A few years ago, a good friend of mine wrote a genius blog post titled “the abuela is the...
-Feb 27, 20182 minNew Payment Systems for Consumers: The Value and the PitfallsBitcoin mania is only the most recent in a series of flamboyant market responses to many new payment systems made possible by digital...
-Oct 14, 20172 minIt's Your LatinXperienceSalvador Acevedo and Verna Bhargava // A couple of months ago I attended a forum in which one of the speakers said: “in God we trust,...
-Aug 24, 20173 minThe Real Autonomous Car Opportunity is in the New Experiences it Will EnableThe idea of the “autonomous car” currently dominates the imaginations of auto and tech enthusiasts alike. The one thing that’s missing,...
-Jan 29, 20162 minHuman Centered Design Isn't Customer Centered DesignSteve Diller // Over the last few years Customer Centered Design has been popularized (to some extent) in the business community. But...
-Jan 13, 20162 minIdentifying the Relationships Customers WantSteve Diller // As discussed in earlier posts, we have several choices of relationship types we could develop with customers – top-down,...
-Dec 21, 20153 minBuilding the Relationships Customers WantSteve Diller // In the last blog, I discussed four different types of relationships companies build with their customers: top-down,...
-Dec 3, 20152 minBuilding Beyond ExperiencesSteve Diller // A businessperson focusing on customers can be forgiven for thinking that "experiences" are what matter most. And for good...