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By Salvador Acevedo, VP of Culture Strategy A few years ago, a good friend of mine wrote a genius blog post titled “the abuela is the ultimate hipster.” Her ...

Bitcoin mania is only the most recent in a series of flamboyant market responses to many new payment systems made possible by digital technology. Cryptocurre...

Salvador Acevedo and Verna Bhargava // A couple of months ago I attended a forum in which one of the speakers said: “in God we trust, everybody else bring da...

The idea of the “autonomous car” currently dominates the imaginations of auto and tech enthusiasts alike. The one thing that’s missing, however, is the most ...

Steve Diller // Over the last few years Customer Centered Design has been popularized (to some extent) in the business community. But like most complex topic...

Steve Diller // As discussed in earlier posts, we have several choices of relationship types we could develop with customers – top-down, co-created, improvis...

Steve Diller // In the last blog, I discussed four different types of relationships companies build with their customers: top-down, co-created, improvisation...

Steve Diller // A businessperson focusing on customers can be forgiven for thinking that "experiences" are what matter most. And for good reason. People clea...