An online conversation on business resilience beyond the current crisis.

When the earthquakes hit Mexico in 1985 I was on my first day of autumn break.

We're up to something new!

By Salvador Acevedo, VP of Culture Strategy A few years ago, a good friend of mine wrote a genius blog post titled “the abuela is the...

Bitcoin mania is only the most recent in a series of flamboyant market responses to many new payment systems made possible by digital...

Salvador Acevedo and Verna Bhargava // A couple of months ago I attended a forum in which one of the speakers said: “in God we trust,...

The idea of the “autonomous car” currently dominates the imaginations of auto and tech enthusiasts alike. The one thing that’s missing,...

Steve Diller // Over the last few years Customer Centered Design has been popularized (to some extent) in the business community. But...

Steve Diller // As discussed in earlier posts, we have several choices of relationship types we could develop with customers – top-down,...

Steve Diller // In the last blog, I discussed four different types of relationships companies build with their customers: top-down,...

Steve Diller // A businessperson focusing on customers can be forgiven for thinking that "experiences" are what matter most. And for good...