Uncovering the evolving meaning of cash.
WHAT WE WORKED ON TOGETHER
Product and Service Innovation Strategy
Deep Customer Insights
THE CHALLENGE
How do we meet customers where they're headed?
Cardtronics, a leading owner of bank ATMs, had historically focused on deepening relationships with its strategic partners – the big retailers who wanted to offer their customers an easy way to access cash. However, as ATMs in such locations became ubiquitous, company management concluded that they needed to augment their focus to include the end-users of the machines.
Understanding how people’s perceptions about cash is evolving and meeting them where they’re headed is key to encouraging greater use of the machines.
Scansion explored the evolving meaning of cash vs. other payment systems in four countries - Australia, the United Kingdom, Canada and the US, both qualitatively and quantitatively.
Based on that work, which was shared with the Federal Reserve as well as retailers in the four countries, we learned that cash still has many desirable qualities that should continue to make it a payment system of choice in the future.
SOLUTION AND RESULTS
Global cash needs
PROCESS
Many people continue to prefer cash
While new payment systems get most media attention, and cash is often treated as an outdated medium of exchange, many people continue to prefer cash, for many reasons: they see it as easier to manage, untraceable, more exciting to use, and more personal to share.
1
Scansion’s insights into the ways cash will continue to matter have provided us with tremendous opportunities to serve end-user’s needs. Cash is king, and, in the United States at least, will continue to be for the foreseeable future.
TOM PIERCE
Chief Marketing Officer
Cardtronics
For convenience stores, when an ATM is present
spend increases by 3x
ATMs placed in retail environments have a positive impact on consumer spend in stores. These ATMs also have a strong influence on the longer term decisions consumers make around store selection and regular patronage.
Want to know more? Download our whitepaper, The Meaning of Cash.